Shipping policy

1. Order Processing & Dispatch
We prioritize fast and fresh order handling for all fresh food orders. All orders will be processed and dispatched within 1–3 business days after payment confirmation. To guarantee maximum freshness, we arrange packaging and shipment immediately once your order is confirmed, minimizing storage time and ensuring you receive fresh products in the shortest time possible.

2. International Shipping & Delivery Time
We provide reliable international shipping services worldwide. Standard international delivery generally takes 7–14 business days, depending on your destination country, local logistics efficiency and customs clearance progress. If you need faster delivery for your fresh groceries, you can choose our expedited rush shipping option at checkout for shorter transit time.

3. Shipping Cost Calculation & Transparency
All shipping fees are calculated in real time based on the total weight, volume and shipping destination of your order. The exact shipping cost will be clearly displayed on the checkout page before you complete the payment. There are no hidden fees or additional charges, ensuring a transparent shopping experience for every customer.

4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or local inspection fees, which are determined and charged by your local customs authority. These additional fees are the recipient’s responsibility. We highly recommend you check your local country’s food import regulations and tax policies before placing an order to avoid unexpected charges or delivery delays.

5. Professional Fresh Food Packaging & Shipping Protection
As a professional fresh food supplier, we adoptfood-grade insulated packaging, shockproof and fresh-keeping materials exclusively for fresh product shipments. Our customized packaging can effectively keep low temperature, prevent extrusion, leakage and spoilage during long-distance transit, and fully protect the freshness and integrity of your goods.
For high-value orders, we provide optional shipping insurance at checkout. You can add shipping insurance for extra protection to avoid losses caused by accidental transit issues.

6. Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging and product condition upon delivery. If you receive damaged packaging, leakage, deformed packages or deteriorated products, please take clear photos or videos, refuse to sign for the package, and contact our customer service team immediately.
If you find any product quality problems, missing items or defects after signing for the package, please submit a service request with valid evidence to our support team within 48 hours of delivery. We will verify your case quickly and provide targeted solutions including refund, reshipment or exchange according to the actual situation.

7. Customer Support
Our professional customer support team is always ready to help you with any questions regarding order processing, shipping status, customs clearance, delivery problems and after-sales issues. Feel free to contact us anytime, and we will respond and resolve your problems as quickly as possible.

Thank you for shopping with MATCH HOUSEHOLD GOODS CO LTD! We are committed to optimizing our logistics system and fresh-keeping solutions to bring you a fast, safe and worry-free fresh food shopping experience.